About the Role

The Project Coordinator is responsible for organising and coordinating ad hoc works and maintenance contracts throughout their lifecycle. This role requires effective communication with clients, subcontractors, and internal teams to ensure timely and efficient service delivery. The coordinator will have strong administrative skills, a proactive approach and thrive in a fast-paced environment.

Why ACT?

23 Days Holidays (3 to be taken during the Christmas shutdown period).
Birthday Leave – 1 day additional leave to be taken to celebrate your birthday.
Length of Service Leave – You will receive 1 day holiday on top of your entitlement for every year that you
have worked, up to 5 additional days.
Wellhub Membership.
Vitality Healthcare.
NEST Pension scheme – ACT contribution of 3%.
Strong company culture with regular events and celebrations.

Key Responsibilities

Act as a central point of contact for project-related communication between internal teams, contractors and clients.
Coordinate and schedule various home services including repairs, maintenance, cleaning, landscaping, and renovations based on client requirements.
Manage relationships with service providers, contractors, and suppliers, negotiating contracts for cost-effectiveness and quality service.
Coordinate subcontractors, ensuring they are well-informed and facilitating effective communication regarding any alterations or changes.
Communicate with Maintenance Manager and Head of Special Projects, to organise works that need to be arranged.
Provide updates on service schedules, and address any concerns promptly.
Have the ability to track the progress of the projects, ensuring jobs are complete and updates are communicated to the relevant stakeholders.
Capture project variations for invoicing, create and issue invoices for completed works, and generate purchase orders for subcontractors.
Maintain detailed records of home service activities, contracts, and communications to ensure effective documentation and reporting.

Key Requirements

Client-Facing Confidence: Strong ability to engage confidently with clients in face-to-face interactions, fostering positive relationships and addressing their needs effectively.
Previous Experience: Prior experience in a similar role within property maintenance or construction, demonstrating successful coordination of home services, subcontractors, and client relations to achieve project goals.
Effective Communication: Excellent communication skills, both verbal and written, to coordinate with stakeholders, provide updates to clients, and resolve issues promptly.
Organizational Skills: Proven ability to prioritize tasks, manage schedules, and allocate resources efficiently to ensure timely delivery of services and adherence to project budgets.
Problem-Solving Abilities: Capacity to identify and address issues quickly, implement effective solutions, and adapt to changing project requirements while maintaining quality standards.

ACT is an equal opportunity employer that is committed to diversity and inclusion.We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability. We believe that diversity is at the heart of innovation and we welcome passionate candidates from all backgrounds.

ACT London

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Project Coordinator