East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Job Summary

This position is based nationally

Job Description

Job description

We have quarterly whole team meetings, which tend to be held in London and which we like team members to attend in person wherever possible.
The Caseworker Support (Band 4) role is central to the efficient working of the Briefing & Correspondence team. Within the team as a whole, a team of Band 4 Caseworker Support officers, managed by a Band 7 Casework Lead and two Band 6 Casework Advisers, is responsible for the management of a number of functional mailboxes (FMBs).
It is through these FMBs that correspondence and other casework requests relating to the work of HMPPS are received. The role of the Caseworker Support officers in the FMB team, in relation to each case received, is either to direct it to an appropriate recipient outside the team, or (in the great majority of cases) to log it and allocate it to a caseworker within the Briefing & Correspondence team, who will then prepare a suitable reply.
The quality of the work must not be sacrificed in the interests of speed, however, and the ability quickly to become proficient in undertaking the various processes required, and carrying them out to a consistently high standard, is essential.
Postholders will also undertake drafting tasks, and must have an eye for detail, so as to be able to develop the skill of preparing drafts that accurately and clearly relay factual information to the intended recipient (in most cases, a member of the public).

Job Description

We have quarterly whole team meetings, which tend to be held in London and which we like team members to attend in person wherever possible.
The Caseworker Support (Band 4) role is central to the efficient working of the Briefing & Correspondence team. Within the team as a whole, a team of Band 4 Caseworker Support officers, managed by a Band 7 Casework Lead and two Band 6 Casework Advisers, is responsible for the management of a number of functional mailboxes (FMBs).
It is through these FMBs that correspondence and other casework requests relating to the work of HMPPS are received. The role of the Caseworker Support officers in the FMB team, in relation to each case received, is either to direct it to an appropriate recipient outside the team, or (in the great majority of cases) to log it and allocate it to a caseworker within the Briefing & Correspondence team, who will then prepare a suitable reply.
The quality of the work must not be sacrificed in the interests of speed, however, and the ability quickly to become proficient in undertaking the various processes required, and carrying them out to a consistently high standard, is essential.
Postholders will also undertake drafting tasks, and must have an eye for detail, so as to be able to develop the skill of preparing drafts that accurately and clearly relay factual information to the intended recipient (in most cases, a member of the public).

Person specification

Please Refer To Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and Improving
Communicating and Influencing
Working Together

Alongside your salary of £31,995, HM Prison & Probation Service contributes £9,268 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

Name : SSCL Recruitment Enquiries Team
Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
Telephone : 0845 241 5358

Recruitment team

Email : Moj-recruitment-vetting-enquiries@gov.sscl.com

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints

https://jobs.justice.gov.uk/careers/JobDetail/877?entityId=877

HM Prison and Probation Service

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