This is a short-term opportunity to join an award-winning team working across the NHS and blue light services. The successful individual must be able to commence work by mid-December 2024.

We are looking for an enthusiastic, experienced and committed professional with excellent communication skills to help us improve relationships with underrepresented communities. The role will specifically help to increase feedback from diverse communities on their experience of using ambulance services as well as increasing our awareness and understanding of cultural issues and potential barriers.

We provide 24/7 urgent and emergency care for people across the North West as well as the NHS 111 service and patient transport. You will be joining a friendly and busy team at the North West Ambulance Service NHS Trust, based at our Ladybridge headquarters in Bolton. We benefit from a hybrid working arrangement, working both in the office and at home. This is a band 7 role, working 37.5 hours a week, currently funded until 31st March 2025.

Working with the Head of Communications and Engagement and the Patient Engagement Team you will be responsible for co-ordinating our approach to our accessibility, equality, diversity and inclusion priorities and improving the experience of care and services for patients and service users.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

For further details / informal visits contact: Name: Julie Treharne Job title: Head of Communications and Engagement Email address: julie.treharne@nwas.nhs.uk

North West Ambulance Service NHS Trust

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