An exciting position with the Moor to Sea Admin Team will offer the successful candidate the opportunity to support across multiple areas based within Totnes Hospital and support our Outpatients Department at Ashburton and Dartmouth Health and Wellbeing Centres when required. So being a driver with their own vehicle is essential.

Our Admin Support will work as a member of the Admin team providing a quality clerical service to all users. They work as a member of the Moor to Sea admin and clerical team (Totnes Hospital, Ashburton HWB and Dartmouth HWB, providing a quality reception, ward clerk and clerical service. They will be based at Totnes Hospital. Our Admin Support is responsible for their own workload, undertaking reception, administrative and clerical tasks associated with the smooth running of all departments. These will include telephone and personal contact with patients, families, carers and professionals involved in the patients’ journey.

Undertake Ward Clerk and Reception duties
Ensure that confidentiality is maintained at all times
Communicate with a wide range of clients on day-to-day matters, in person, by telephone and electronically
Ensure patients are treated with courtesy, dignity and respect, using tact and discretion as appropriate
Receive all visitors in a courteous, efficient and friendly manner
Assist as far as possible with non-medical enquiries within the remit of the role, ensuring all non-routine and medical enquiries are referred to the appropriate person
Admit/discharge patients using the hospital systems
Book in for MIU, Out-patients and Imaging appointments
Request and tracer notes as appropriate
Distribute and re-direct mail
Bring any appointments during admission to the attention of the nurse looking after the patient. When booking appointments, ensuring all relevant information accompanies the patient and transport is booked if required
Assess and prioritise verbal, electronic and written information
Work independently and as part of a team, providing an efficient clerical service, which includes maintaining stock levels of general and clinical supplies, using the Agresso system
Use own initiative to prioritise workload, managing time effectively to meet deadlines

Totnes Hospital has a warm and welcoming atmosphere. The administrative team take great pride in their work. The team work well together and offer fantastic support to the wider teams working not only at Totnes Hospital but at the Health and Wellbeing sites as well.

We are fortunate enough to work with many specialties throughout the organisation and this adds to the diversity and breadth of this role.

The focus is on excellent customer service to all, supporting our colleagues and maintaining a sense of humour alongside a professional nature which certainly contributes towards the positive working environment offered by the Moor to Sea Admin Team

Why work with us

For further details / informal visits contact: Name: Joanne North Job title: Business Manager Email address: joanne.north2@nhs.net Telephone number: 01803 862622

Torbay and South Devon NHS Foundation Trust

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Admin Support, Moor to Sea