Job Overview
We are looking to appoint a Workforce Officer within the People and OD Directorate who will support the delivery of a professional, expert and specialist HR service to the Trust.
This fixed term contract, will have a focus on providing high-quality administration support to the Operational HR team, including processing of changes within the Electronic Staff Record i.e. processing of new starters / leavers / contractual change / salary variation / DBS.
Main duties of the job
- Provide a comprehensive high quality customer service to staff and managers in the Trust in relation to the provision of advice and guidance on workforce queries, policies and procedures and terms and conditions of employment.
- Respond to basic operational workforce queries using a range of different methods.
- Develop and maintain partnerships and effective working relationships across the Trust and work in conjunction with the Trust’s payroll and recruitment service to deliver a seamless service to our stakeholders.
- Provide high-quality Workforce administration support to the Operational HR team.
- Support managers with the proactive management of sickness absence queries and cases.
- Ensure the completion of accurate and timely variations to contracts.
- Undertake ad hoc project work as requested by the Senior Workforce Advisor and Workforce and Employee Relations Manager.
Working for our organisation
We are an award winning and CQC rated good health and social care Trust that delivers care to communities in Hull, East Yorkshire, Scarborough and Ryedale and Whitby. We deliver safe, effective and integrated health services that improve the physical, mental and social health and wellbeing of our patients and service users.
To find out more about our wide range of services including mental health, learning disabilities, children and young people service, Forensic, Community and Primary Care visit our Trust website humber.nhs.uk/Services
You will join our team of over 3,600 colleagues that work together across our wide geography and specialties to change lives every day. We’re extremely proud of our Trust community and we know you can expect to receive a warm welcome and all the support you’ll need from your new team to get you started.
We are a forward thinking and dynamic Trust with a real commitment to staff development to ensure the delivery of high quality, person-centred and compassionate care to patients. We value our staff and invest in them to ensure they have the right skills and competencies to deliver outstanding care.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Person specification
Qualifications And Knowledge
Essential criteria
- Level 3 Certificate in Human Resources Practice (Previously CPP) or equivalent level of experience.
- Knowledge on a range of Workforce procedures relevant to the role
- A good understanding of relevant policy, legislation drivers and their application to the relevant service area.
Desirable criteria
- Knowledge of NHS systems and structures
Experience
Essential criteria
- Confidence and ability to effectively communicate with wide range of stakeholders including employees, managers and senior managers
- Experience of using Microsoft software packages
- Understanding of the need for, and ability to maintain, a high level of confidentiality.
- Proven track record of providing HR administration support / processing contractual changes in staff records
Desirable criteria
- Understanding of a range of workforce procedures and practices, some of which are non-routine and acquired through formal training or equivalent experience e.g., Disclosure and Barring Service
- Previous experience of the ESR (Electronic Staff Record) system and inputting/processing contractual changes to the staff record
Skills And Competencies
Essential criteria
- Ability to commute across sites within the Trusts boundaries effectively.
- Able to plan and prioritise own time, managing conflicting priorities and tight deadlines.
- Excellent customer service, communication, and interpersonal skills
- Ability to work effectively as part of a team.