Training Events & Coordination Manager
Fashion, Fragrance & Beauty, Watches & Fine Jewellery and Learning & Development
Location: House of Learning, 13 Albemarle Street, London.
Reports to: Training Director
Contract: Permanent, full time.
Your role @Chanel: To expertly manage the efficient co-ordination of training courses and events across all 3 Divisions and the Learning and Development function. This role necessitates a technically proficient individual with a strong emphasis on Excel expertise, coupled with a personable and collaborative approach. Visible presence in the House of Learning during training experiences is vital to ensure impactful experiences and connection with attendees.
This role will ensure seamless organisation before, during and after training events, acting as a key partner to all members of the Training Department and our collaborators across the business. The role covers all in person training delivered both in the House of Learning and off-site locations, as well as supporting in the implementation of virtual training moments.
This position is an integral part of the Training Department, key in the efficient running of the House of Learning and an ambassador for training, inclusivity and people centred learning experiences. This role will line-manage our in-house receptionist, providing a supportive and nurturing mentorship.
What impact you can create at Chanel:
Your meticulous forward planning will allow you to influence the experiences of trainers and trainees alike. Your positive energy, flawless organisation and care for people will be felt beyond the training moments you have co-ordinated. You will ensure our high standard of learner experience are maintained across all learning functions and drive success for learning of the future.
Responsibilities:
- Work proactively with the Training team and Training Director to ensure seamless coordination of the training curriculum for the year ahead.
- Coordinate delegate lists for courses, liaising with relevant partners across the business including Consultant Division, Retail Development Managers and Boutique Directors/management.
- Book all travel and hotel requirements for trainees in a timely manner and respond efficiently to any necessary changes.
- Provide efficient and engaging communication on all training courses and events in a timely manner, with consideration for the nuances of each course, division/function.
- Collaborate with Learning & Development Manager to support in establishing coordination processes and implementation of learning experiences for this function.
- Provide mentorship and supportive management to the Receptionist, ensuring a fulfilling and varied experience.
- Provide administrative support to the Training Director and Training team as needed.
- Drive relationships with external suppliers to ensure a high standard of delivery, proactively visiting venues, sites and suppliers.
- Oversee the processing, coding and approving of relevant invoices as per company procedure in a timely manner as well as proactively monitoring expenditure in relevant areas.
- Initiate regular reviews of processes, proposing adaptations and updates to ways of working to support the efficient running of the department.
What you will bring to the role:
- Demonstrable experience organising projects, events or training sessions.
- Proactive and independent by nature, strongly motivated by completing tasks and meeting deadlines
- Attention to detail and the ability to manage multiple projects simultaneously.
- Interpersonal skills working with people from diverse backgrounds with unique needs.
- An approachable, collaborative and team focused attitude with a positive outlook when approaching challenges.
- Comfort dealing with ambiguity and change.
- Excellent communication skills.
- An innovative problem solver who enhances processes and forecasts needs.
- Certification in Project Management (PMP) or Events Management (CEM) is a plus.
You are energised by:
- Complex, detail-oriented work and managing multiple streams of coordination concurrently.
- Delivering seamless planning for training events and continual review of processes for optimum efficiency.
- Being exceptionally well-organised and working with freedom, autonomy and owning your impact.
- Learning and development.
- Advocacy for purposeful change within the organisation with an emphasis on Diversity, Inclusion and accessibility.
- Creating an inspirational and supportive work environment alongside your colleagues.
- Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
- Restoring Nature and Climate
- Investing in Circularity
- Advancing dignity and opportunity
- Promoting the autonomy of women
What you would gain from this experience:
- You will join an energising, ambitious and passionate team. Together, we will drive human connection whilst delivering both learning & development and personal & professional growth opportunities. An invitation to drive exceptional learning experiences at one of the most well-known luxury global brands.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
This is an impact-focused summary of the job and it’s helpful to note that responsibilities listed are not exhaustive; additional and more detailed duties will be shared during interview.