Role Title: IT Programme Manager – Global Workplace Technology

Rate: £600/£650pd outside IR35

Role Summary: The IT Programme Manager will lead the planning, execution, and completion of the Global Workplace Technology Programme. This role requires collaboration with key IT stakeholders and enterprise-wide partners to ensure successful delivery of multiple workstreams. The position involves managing teams to resolve issues, maintain timelines and budgets, and achieve a standardized global service delivery model.

Purpose of Role: Working closely with senior leadership in Workplace Technology and Service Delivery, this role will oversee the Global Workplace Technology Programme, which will:

Standardize IT Service Delivery on a global scale, including implementing a 24x7 outsourced service desk and associated processes based on the ITIL framework.
Consolidate multiple ServiceNow instances into a unified global platform to support the standard process framework.
Define the Digital Workplace model, including standardizing end-user devices, office technology, and management platforms.
Deliver training and change management to global IT staff and the user community.
Implement an efficient financial charge-back mechanism for global IT services.

Responsibilities:

Programme Management:

Plan and manage multiple complex, regional, and cross-functional enterprise projects aligned with strategic and financial goals.
Develop programme goals, timelines, and charters with key stakeholders, and create RACI matrices.

Stakeholder and Vendor Management:

Manage diverse stakeholders and vendors, anticipate needs and risks, and conduct effective meetings via Teams and email.
Build trust and collaborate effectively across teams and regions.

Programme Planning and Execution:

Develop and maintain programme plans, identify resource needs, and manage schedules.
Drive creative and practical solutions to issues through effective collaboration.
Adapt to changing business requirements and manage flexible resources.

Operational and Financial Management:

Ensure steady-state IT support for new technologies and comprehensive issue resolution post-implementation.
Manage the programme’s financial health and establish an effective chargeback model.

Reporting and Communication:

Provide professional and honest status reports tailored to the audience’s needs. Ensure regular updates using the appropriate format.

Qualifications and Personal Attributes:

Experience:

Minimum of 15 years in a Programme/Project Management role within a large organisation.
Experience running RFP vendor selection processes.
Familiarity with the ITIL framework is beneficial.
Experience in industries like commercial real estate is a plus, though not required.

Education:

Bachelor’s degree in business, IT, Computer Science, or a related field, or a certificate in project management.

Skills:

Proficiency in programme management methods and tools.
Exceptional written and verbal communication skills.
Strong management and organisational abilities.
Proven ability to motivate and manage large, diverse teams.
Conflict management and resolution skills are advantageous.

Attributes:

Highly self-motivated with a proactive approach.
Professionalism and excellent interpersonal skills.
A commitment to contributing to the strategic and financial success of the organisation.

We are committed to fostering a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.

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