A bit about giffgaff

Do you want to join a telecoms company that’s up to good? At giffgaff we do mobile differently. We call out the bad and find a better way. We’re laser-focused on flexibility, value and mutual good.

And we’re so proud to be a certified B Corp. This means we've joined a network of more than 1,000 UK companies, who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.

You’ll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.

Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. Over the past few years our member base has grown steadily, and we’re still going. We’re always looking to acquire new members, and to do that we need the best people in our team.

Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn’t your favourite, most of our roles can be hybrid or work from home, or anywhere in between. If you like coming in, you’ll always find some office buddies. And if you like big occasions, we really bring the office to life monthly for our themed culture days. Plus all our giffgaffers come together at our legendary giffgaff summer, birthday and Christmas celebrations.

The role and the team

The team are responsible for the people vision and strategy across giffgaff. From attracting and developing through to retaining a highly engaged, diverse, hard-working team.

Reporting to the People Director, the Business Partner will provide the lead and expertise on delivering elements of the strategy. You will work closely with the Head of Learning & Engagement, DE&I lead, the Extended leadership team and other stakeholders.

This role provides the opportunity to work with all parts of the organisation and requires someone comfortable operating at a strategic level and also rolling sleeves up to get stuff done

The must haves

In order to be considered, you must have the following experience;

Able to own the strategy to attract top talent and build a diverse, high performing. talent dense, inclusive culture.
Able to lead on succession planning and career framework planning to build pipeline of leaders across giffgaff.
An experienced change agent; adept at identifying areas for improvement and driving business change with a people focus.
Own the annual performance review cycle ensuring appropriate comms and completed in timely manner liaising with appropriate teams within VMO2 people org
Employee relations - Provision of specialist input/advice/guidance/coaching to managers across a range of HR/ER issues.
Experience of UK employment law and best practices

The other stuff we're looking for

We'd also love you to bring;

CIPD Qualified
Solution focused: Relentlessly seeks continuous improvement, takes calculated risks in trying innovative approaches. Strong ‘can do’ attitude.
Trusted advisor: Acts as a credible HR consultant to provide counsel and advice on confidential topics.
Growth mindset: Ambitious, motivated to learn and develop, willingness to be stretched.

Our commitment to equity, diversity and inclusion

At giffgaff we want to challenge the old way of doing things. People, and the way they work, define our culture and we encourage everyone to bring their whole selves to the gaff. That's why we believe in creating an equitable, fairer, more inclusive business that champions different ideas and perspectives. We may be sort-of-small but we're big on that caring, sharing thing & strive to create a supportive culture.

As a lean organisation, our team is built of a diverse, spirited range of people who are multi-skilled, highly motivated and flexible.

In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits. We believe that hard work should be supported and recognised.

If this sounds like you, we’d love to hear from you.

giffgaff | Certified B Corp jobs

HR/People Business Partner