About Us At Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
About The Role
As the Policy and Partnerships Officer within the Resident Experience and Localities Service, you will play an integral role in evolving the localities model in partnership with key stakeholders: VCSE, internal council and external partners, and residents. You will work with data and insight to enable effective partnership working and pathways into their services.
About The Team You’ll Be Working In
The Resident Experience and Localities Service provides a One Hounslow approach to resident contact by having a unified front door with s an early help, holistic approach. We seek to provide a positive, consistent and inclusive experience when a resident is contacting Hounslow via any of its access channels, in person via Community Hubs, via telephone or online (including webchat) ensuring first point of contact resolution wherever possible.
Our teams empower residents to access and request services online, whilst our in-person services are designed to provide holistic support to those who need it the most. Resident Experience and Localities put residents at the heart of everything we do and strive to evolve our offer as residents' and communities' expectations and needs change.
About You
- You will have extensive experience of developing excellent relationships with key partners and bring your great communication skills to engage with a broad range of people, clearly able to present in both verbal and written formats.
- You are organised and analytical, able to take complex information and interpret and present it to colleagues and manager.
- You will care passionately about helping communities through early help, and prevention by utilising a partnership approach, be outcome-focussed; and put Hounslow residents at the very heart of everything we do and every decision we take.
- Lead by example: be proactive, flexible, solution focussed and caring. Always seeking to keep the highest standards for colleagues and customers.
- You will be a role model for our values, creating the conditions for our people and residents to succeed, and tackle inequalities.
Essential For The Role:
Basic DBS
Read more about the work you’ll be doing in the Role Profile.
Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! We are open to discuss flexible working patterns, and encourage applications from local communities.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email:
Interviews for this job will be held during week commencing 20/01/2025.
Email:
Interviews for this job will be held during week commencing 20/01/2025.
