Job Description
Role overview
As Director, Global Employee Experience, you will contribute towards the strategic leadership of the EX service line at Ipsos; creating a high-performing, growing business through the creation and evolution of compelling products and services, agile business development practices, and unique thought leadership and marketing.
You will primarily work with the CEO, International EX, as well as members of the Global CX Leadership Team, Ipsos Karian and Box (IK&B) Exec and in-country EX Leads.
This role will help to define and shape our propositions, collaborating with in-country teams to test and pilot new offerings that not only support the latest thinking in the market, but are achievable and profitable for our Company.
You will support new business growth, working alongside the Client Organisation and commercial teams to widen our client base by winning new client logos, as well as broadening our offering with existing clients.
This person will act as a subject-matter expert to in-country EX teams, supporting on knowledge transfer from the existing UK IK&B business, and occasionally working on live client programmes to support upskilling and colleague development.
What will I be doing?
Define and shape propositions
- Develop new propositions that help broaden our offer to new and existing clients, and that positions Ipsos as being on the leading edge of EX practice
- Identify and foster strategic partnerships that enable Ipsos to widen its proposition and service offering
- Identify investment opportunities, and ensure any resulting investment delivers revenue growth and maintains margins
- Work with the IK&B exec to ‘productise’ existing UK offers, ensuring they are appropriate for an international colleague and client landscape
Support new business growth
- Lead the development of high-quality and consistent new business materials that tell a compelling visual and verbal story of Ipsos’ products and services, enabling market leads to successfully convert new business development opportunities.
- Work with the IK&B Business Development and Marketing team to ensure any UK-specific new business materials consider the needs of the wider global business, and are developed accordingly
- Develop and deepen relationships with the Ipsos Client Organisation, ensuring that Client Directors can talk about IK&B products and services effectively, and identify potential EX opportunities from their client contacts.
- Ensure new business materials are properly categorised and stored, so they form a repository of information that is accessible to all relevant audiences
- Oversee lead registration process for all relevant new business activity that includes partnered technology, ensuring that Ipsos continues to benefit commercially from any leads that we originate.
Act as subject matter expert
- Act as a point of liaison between in-country EX teams and the IK&B delivery teams, ensuring that any overlay activity required as part of ongoing client programmes is well planned and delivered.
- Act as a subject matter expert in any significant new business activity with clients where required
- As necessary, support delivery of EX activity in all relevant markets, either by way of overlay and knowledge transfer, or occasionally acting as a consultant or strategic client lead.
Lead Marcomms strategy
- Shape and maintain a marcomms strategy that communicates the value of Ipsos via appropriate channels, and positions Ipsos as a thought leader on relevant EX topics
- Shape plans for Ipsos representation at relevant global/regional external conferences and/or Ipsos events (e.g. Linkedin Live)
- As required, represent Ipsos at conferences and other external events and/or manage briefings and targeting of prospects with those who do attend
Ipsos UK offers a hybrid working environment, 3 days in the office and working the rest from home.
What do I need to bring with me?
- A deep understanding of the EX landscape and the ability to identify market trends and client needs are essential.
- The role also involves managing investments, developing marketing materials, and representing Ipsos at industry events.
- This role requires a blend of strategic thinking, business development acumen, and strong communication skills.
- Relationship building skills is vital.
What is in it for me?
Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.
In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand; you can read more by clicking here .
We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.
Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.
About Us
Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years . With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!
About The Team
Customer Experience at Ipsos is
All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.
