About Us
YouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.
We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.
Why join YouLend?
- Award-Winning Team: Our Legal team recently won "In-House Banking & Financial Services Team of the Year" at The Lawyer Awards, showcasing our commitment to excellence and industry leadership
- Award-Winning Workplace: YouLend has been recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace
- Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC
The Role:
We are looking for a highly organized and tech-savvy Legal & Compliance Operations & Transformation to join our growing legal and compliance team. This role will focus on optimizing and transforming our legal and compliance functions through technology, automation and process improvement. You will work closely with stakeholders across the business to ensure that our legal tech stack—including Jira and Juro—is integrated seamlessly into daily operations, driving efficiency and performance. The ideal candidate will have a strong background in legal and compliance operations, project management, and data-driven decision-making, along with a proven track record of implementing legal technology and automating workflows, while having a strong understanding of relevant department metrics and data analysis to support decision-making.
Key Responsibilities:
Legal Tech Implementation:
- Lead the evaluation, selection, and implementation of existing and new legal tech tools to improve workflows, automate processes, and drive efficiency
- Collaborate with IT, legal, and compliance teams to ensure the smooth integration of new and existing legal technologies, including Juro for contract management and Jira for service desk and work management. Assessing new technologies and provide ongoing support and optimization of legal tech tools, ensuring they are fully leveraged by the team.
Process Automation & Workflow Management:
- Design, implement, and maintain automated processes for legal and compliance tasks, including checklists, workflows, and reporting
- Lead the enhancement of Jira as a service desk and work management tool to streamline task allocation, monitor progress, and create efficient workflows
- Develop and implement SLAs in Jira to track and ensure timely resolution of legal and compliance requests
- Continuously identify opportunities to optimize workflows, reduce manual intervention, and increase efficiency in daily operations
Legal Metrics & Reporting:
- Create, track, and report on key performance indicators (KPIs) and metrics that measure the legal team's workload, efficiency, and performance, including building reports on Jira
- Develop dashboards and reports for legal department leadership to provide insights into ongoing legal and compliance projects, including tracking key milestones, deliverables and requests on Jira
- Use data analysis to assess the legal team's workload, identify bottlenecks, and recommend areas for improvement
Knowledge Hub Management:
- Maintain and develop the legal and compliance knowledge hub, ensuring that all resources, templates, policies, and documentation are up-to-date, well-organized, and easily accessible to the team and stakeholders. Oversee the maintenance of YouLend's contract playbooks and other guides around legal processes, and keeping these up to date
Contract Management Support:
- Provide day-to-day support with Juro, our contract management platform, including onboarding new users, troubleshooting issues, and optimizing contract workflow
- Work with internal stakeholders to ensure efficient contract drafting, approval, and execution processes
Cross-Functional Collaboration & Training::
- Collaborate with other departments such as IT, Finance, and Operations to ensure that legal processes are aligned with broader business systems and objectives
- Lead training sessions for the legal and compliance teams on new tools and processes, ensuring they are well-equipped to use the tech stack effectively
- Develop educational programs and materials to improve company-wide understanding of legal and compliance operations, including best practices and compliance obligations
Data-Driven Decision-Making & Reporting:
- Track and report on key legal and compliance metrics such as contract cycle times, SLA adherence, legal spend, and workload distribution to drive informed decision-making and improve operational efficiency
- Create dashboards and reports for the legal and compliance leadership, providing insights into ongoing projects, tasks, and overall department performance
- Use data to identify bottlenecks and recommend improvements in processes and resource allocation
Requirements
- 3+ years of experience in legal operations, compliance operations, or project management, ideally within a fintech or tech-driven environment.
- Strong knowledge of Jira for service desk, ticketing systems, and work management, with experience in automating legal processes and workflows to increase efficiency, creating reports, SLAs, and tracking legal and compliance requests. Understanding of SQL (for Metabase) would be a plus
- Data-driven mindset with the ability to track and report on legal department metrics, such as contract cycle times, legal spend, and operational efficiency, and experience in using data to measure and optimize team performance and inform decision-making
- Experience with implementing legal tech tools and AI, and monitoring benefits and risks on an ongoing basis would be a plus
- Familiarity with knowledge management systems and maintaining legal documentation
- Excellent organizational and project management skills, with the ability to manage multiple projects simultaneously
- Strong interpersonal skills with the ability to collaborate effectively across different teams and functions
- Detail-oriented with a problem-solving mindset and a proactive approach to identifying operational improvements
- Demonstrated ability to independently manage projects and lead cross-functional initiatives
This role offers an exciting opportunity to be at the forefront of legal operations in a fast-paced, innovative fintech environment. If you are passionate about leveraging technology to improve legal processes, we would love to hear from you.
Benefits
We offer a comprehensive benefits package that includes:
- Stock Options
- Private Medical insurance via Vitality
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Squash Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
