We're looking for an Awards Engagement Partner to join our team in London as part of our Awards function.
Your Role: You will manage relationships with entrants to the Money20/20 Awards, guiding them through the entry process and ensuring they have a seamless experience. You will oversee day-to-day customer support, manage a team, and contribute to program growth by implementing strategies to drive customer engagement.
Your ability to balance multiple responsibilities, collaborate across departments, and stay organised will be essential to the success of the Awards program and to delivering an outstanding experience for our customers.
Key Responsibilities
- Lead customer interactions and support. Oversee daily support for customers, guiding them on entry requirements and resolving queries to ensure a seamless experience throughout the Awards process.
- Build and nurture strong relationships with customers, understanding their objectives and addressing their needs to encourage repeat entries and positive engagement.
- Provide guidance on crafting compelling award submissions, and ensuring compliance with submission requirements.
- Manage and develop a team, providing guidance, support, and training to ensure high performance, effective collaboration, and alignment with Awards program objectives.
- Develop and maintain a database of prospective entrants through targeted outreach, email campaigns, and relationship-building.
- Collaborate with the Marketing team and wider business to achieve revenue targets associated with awards entries.
- Stay updated on trends and innovations in the fintech and financial services industries to tailor award opportunities to client needs.
- Recording and sharing customer insights, documenting key interactions and feedback, and providing updates to support continuous improvement of the Awards and customer experience.
- Develop expertise on our entry system, website, and materials, enabling you to assist the team and customers with both general and specific queries, ensuring they have a seamless experience.
- Tracking and reporting on progress, attending team meetings to relay valuable customer feedback, and highlighting any challenges in order to maintain smooth operations.
- Ensure all award entries are submitted accurately and on time, meeting all technical and quality standards. Coordinate with internal teams to streamline the awards process and address any challenges.
- Overseeing administrative tasks, including managing entry withdrawals processes, reallocations, and deadline extensions to ensure smooth program operations.
- Act as an ambassador for the awards program
- Communicate the value of the awards to customers, emphasising the credibility and visibility gained by participation.
Your Experience
- Exceptional Communication & Relationship Building: A natural communicator who excels at engaging with both customers and internal stakeholders, delivering clear guidance, and fostering positive, long-term relationships that drive success.
- Team Leadership & Development: Proven experience in managing and mentoring teams, providing the support, training, and direction needed to achieve high performance and align with program objectives.
- Organisational Excellence: Highly organised and adept at managing multiple tasks, timelines, and teams to ensure the seamless delivery of award programs.
- Meticulous Attention to Detail: Ensures every submission meets the highest standards, perfectly aligned with award criteria.
- Customer-Centric Approach: Experience in customer-facing roles, preferably in account management or customer service. Deeply attuned to understanding customer needs, addressing queries, and delivering an exceptional customer experience throughout the awards process. Strong Analytical Skills: Skilled in analysing market trends and participant feedback to drive continuous improvement and innovation in award criteria, categories, and offerings. Fintech / financial services Industry Insight: A strong grasp of the industry landscape, including key players, innovations, and emerging challenges, is preferred (but not essential).
If you don't meet every single requirement, we'd still encourage you to apply. At Money20/20, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.
Who are we?
Money20/20 is the world’s leading premium content, sales and networking platform for the global money ecosystem.
From in depth analytics to inspirational speakers, our world-class insight and networking opportunities help our customers stay ahead – powering strategies and switching mindsets.
The future promises a faster, smoother, more connected money ecosystem. Money20/20 promises the clearest, sharpest vision of what’s next. Find out more at money2020.com.
Money20/20 is part of Ascential. Ascential takes the world’s leading brands to the heart of what’s next for their industries. We do this through our events, intelligence products and advisory services. Our 700+ people serve a global customer base from more than 100 countries in the large and growing Marketing and Financial Technology sectors. Ascential is part of the Informa Group.
Why Choose Us?
Two divisions. Three continents. One great culture - we want working for Ascential to be the best career move you’ve ever made.
Ascential is a people-powered company, and we’re committed to supporting diversity, equity and inclusion. We publish an annual DEI Report, setting out our goals and progress. We invest in Employee Groups including Able to Thrive, Ascential Pride, Black in Business and Empower Women’s Network. And our inclusive recruitment practices and early talent programmes help us to bring curious, passionate people from every walk of life into our team.
We’re committed to ensuring that the impact of our business on our environment - and the communities we operate in - is a positive one. That means making sure that each event we run is the most sustainable it’s ever been. We also default all of our pension plans to sustainable options, so that our people’s savings are invested in ways that help rather than hinder our planet.
Helping people to connect and drive progress isn’t a business-only goal. We know that the world is a better place when we lead with heart, so we support charitable causes that make a difference. We provide opportunities to give back through Volunteer Days and our charity partnership with Media Trust.
We value output, not hours. Most of our roles ask for 1-2 days a week in your nearest office. But if that’s not possible for you, let’s talk. Flexible work conversations are actively encouraged here.
Only you know what’s most important to you. That’s why we offer a benefits and wellbeing package that you can tailor to your needs. Some of these include:
- 25 days of holiday per year - with an option to buy/ sell upto 5 days
- Pension, Life Assurance and Income Protection
- Access to either our commission, bonus or profit share schemes, dependent on the role
- Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
- Employee assistance programme, season ticket loans and cycle to work scheme
- Volunteering opportunities and charitable giving options
- Learning and development opportunities, to encourage and empower everyone to grow
We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.
If we inspire you, why not join and inspire us? Find out more
