What We Do
At Perlego, there are almost 100 of us working hard to make education accessible to all. We believe access to good quality affordable learning unlocks potential. Knowledge should be more accessible, not locked behind sky-high price tags.
Over the past 7 years, our goal has been to support students across the UK & Europe to access quality books. We've just closed a $20M funding round, to continue our current ambitions of 1) expanding our support to students globally, specifically looking at the US and 2) building a product that goes beyond the book, a platform that helps students study smarter and more effectively.
What You'll Get
We believe in the key role you will play to achieve our shared mission. This is a unique opportunity to join one of Europe's most celebrated growth scale-ups, in a senior and high-impact role. This is an opportunity for you to have real impact in improving the content proposition for students which helps improve education accessibility for learners globally.
What We're Looking For
- An experienced account management leader who has a proven track record of building high performing teams in fast-growth and rapidly changing environments
- You have exceptional interpersonal skills, easily being able to build trust and strong relationships with both internal and external stakeholders of all seniorities and personalities
- You have an operational systems mindset, with strong analytical capabilities and CRM experience to identify opportunities and problem areas to solve. You look at these holistically and solve through building and improving processes, as well as jumping in to solve first-hand if needed
- You are a naturally optimistic problem solver, you thrive at taking on new challenges, you are not afraid to roll up your sleeves and do what it takes to make things successful
- It would be extremely helpful if you have knowledge of the publishing industry; a passion for books and learning is a must!
How We Work Together
This role will be part of the content team, which is a commercial function that brings financial and strategic value to publishers, and collaborates closely within Perlego with product, data, finance and engineering.
What You'll Do
Your remit will be ensuring the success of our publisher partners. This role will have three main responsibilities:
- Enable and build a high-performing account management team
- Being an advocate for our publisher partners, ensuring we are delivering strong value for them and for Perlego
- Driving overall operational improvements to our account management processes
You'll line manage a team of 6 experienced account managers covering publishers in the UK, US, Europe and LATAM, setting them up for success by providing operational insights, identifying areas for improvement, analysing CRM data and driving strategic initiatives. Whilst you won't be primarily responsible for your own accounts, you'll be supporting the team on the most important and key accounts to ensure an excellent level of service is maintained. You'll bring deep understanding of the role of account management and how this can be operationally optimised to improve account outcomes.
You'll make extensive use of our CRM and implement our content strategy, using data analytics tools and collaborating closely with our product, data and engineering teams.
You'll help improve product-market fit with publishers, such as building and operationalising our publisher data dashboard into a tool that empowers publishers and their authors, and gives us a competitive advantage in the market.
Requirements
It's the perfect role for you if you have:
- Experience and a track record of success in operations, account management, or related roles within a technology or SaaS company
- Excellent collaboration skills across different functions as well as brilliant communication skills
- Experience of using Hubspot to solve operational challenges and automate processes
- Strong people management experience, including hiring and growing a high-performing and engaged team
- Proven track record of successfully implementing and optimising operational processes, driving efficiency, and improving customer experiences
- Strong project management skills with the ability to manage multiple initiatives simultaneously and deliver results within tight deadlines
⭐️ It's a plus if you have:
- Knowledge of the book publishing industry
- Additional language skills to English (French, Spanish, German, Italian)
What success looks like for this role in 12 months
- In 3 months you will have: Got to know the team and the business, understood the key account management challenges, and have prioritised and developed the operative roadmap to solve them
- In 6 months you will have: Delivered wins against our goals of maximising valuable content, specifically expanding key accounts and standardising contracts
- In 12 months you will have: Made a significant impact in improving product-market fit with the publishing community, specifically looking at leveraging data and insights as a key value proposition
Benefits
🌈 Benefits include:
✨Compensation
The salary range for this role is £63,000 - £70,000 + equity
Why should you work at Perlego?
Apart from our mission, we foster a unique company culture championing self-empowerment, personal development, direct communication and mutual support.
Want to learn more about how we're making learning accessible?
Check out our latest impact report
🏠 Flexible
We operate a flexible hybrid working environment. If you're based in London, we'd expect to see you in the office twice a week, if you're in the UK but outside of London we'd expect to see you at least 6 times a quarter (hopefully at our quarterly socials 💃). If you're looking for a 100% remote role, this one is not for you.
At Perlego, we empower you to work in a way that supports your needs and your life. We trust people to know what works best for them.
Check out our Flexa profile to find out more.
🧠 L&D Budget
We value continuous learning and you will have a personal L&D budget for online courses, subscriptions or books not on Perlego.
🌱 Unlimited Coaching Opportunities
Unlimited access to
MoreHappi, an on-demand professional coaching platform to offer all employees access to unbiased and professional coaching opportunities.
🤓 Learning Time
All employees have dedicated Learning Time to focus on new skills, projects or interests that lay outside of their day-to-day job, including Hackathons which bring our entire Engineering team together to work on exciting projects, together in collaboration with product and commercial colleagues.
🌴 Work-Life Balance
Everyone needs a break, so enjoy 30 days off (incl. bank holidays) + 1 additional day annual leave for every year of service up to 35 days off (incl. bank holidays)
🛐 Flexi Bank Holidays
We understand that not everyone aligns with the same calendar; we offer the flexibility to take your local country's bank holiday allowance for other religious or cultural days.
e.g. switch UK Easter Bank Holidays Days for Eid celebrations
❄️ Office Reset
All employees can also enjoy the days between Boxing Day and New Year off, to reset and refresh for the new year - this is additional to your annual leave 🙂
🏖 Sabbatical
After three years there is an opportunity to take a 1-month unpaid sabbatical, and after five years there is an opportunity to take a 1-month paid sabbatical
💛 Personal Days
Life happens and we want you to be able to use your annual leave for resting, relaxing or taking time out to do something you love!
We offer 1 additional day a year for life events (your wedding, relocation, moving house, or a child starting school).
🍏 Health & Wellbeing
We want everyone to feel healthy and happy, so we offer private medical insurance via Vitality.
💭 Mental Health
All employees get access to therapy and counselling through Vitality
🚲 Cycle to Work Scheme
We're committed to building a sustainable business, so we encourage cycling to work. Perlego will buy your bike of choice, which you'll pay back over 12 months.
🎉 Social
We're a tight-knit bunch who enjoy our time to play. We have regular social events and activities for everyone - everything from white water rafting to board game nights.
🍼 Family time
We believe family is really important; we offer new parents a competitive matched parental leave as well as a phased return to work from extended leave.
👼 Workplace Nursery Benefit
We want to support working parents and carers, so we offer a workplace nursery benefit scheme, helping our employees potentially save thousands of £££ against the cost of nurseries each year.
👋 Belonging at Perlego
🌈 We are an equal opportunity employer and value diversity of thought and background.
❤️ We are actively building a diverse team, so we strongly encourage applications from people of diverse age groups, people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from lower socio-economic backgrounds.
📣 To enable an equitable experience for all and give you the best chance of success, if you have any specific requirements for any stage of the interview process, please let us know by emailing ben@perlego.com
